Who does the membership cover and who can use it?

Membership is designed to cover a family. The Registered Owner of membership may be acquired by an individual, couple, trust or corporation. The Registered Member will comprise up to two individuals e.g. husband & wife/spouse. Membership is for life and may be passed to your children.

Can I use my membership to send family and friends without me?

Direct family members (children, parents, grandparents etc.) may utilise your membership to travel to destinations. Extended family and friends may use your membership on one occasion each, to travel without you. This rule does not apply if they are travelling with you.

What sort of personal service can I expect?

Our Lifestyle Managers are passionate about travel, with an expert knowledge of what makes each destination so attractive. As we get to know you better, the service we are able to provide grows all the richer. We pride ourselves on an exceptional, bespoke and private service, that will enable you to unlock our portfolio and discover a world of adventures and experiences. Upon reservation, we will ensure a smooth introduction and handover to the concierge at the destination to take care of activities, excursions, dinner reservations, transfers, groceries, spas etc.

How does The Eden Residence Club ensure excellence?

Our portfolio only adds the finest private clubs in the world and we always have you and your family’s needs, expectations and wishes in mind. Our strict criteria for partner properties means that we only work with the best, so that you can enjoy continuity in product standards around the world.

What services does the Club offer its members?

After making the reservation, your Lifestyle Manager will oversee any food and beverage requests you have for provisions to be sent to your property, ready for your arrival. They will then connect you with the concierge at the destination who will book all your excursions, dinners, transport, etc.

Are there any restrictions as to how many times I can use the Club?

As a member you can use the Club as much as you would like, or as little actually, that’s the great thing: because we don’t insist on upfront minimum payments like other clubs, there is no pressure to use up large numbers of nights each year. You can enjoy the portfolio at your leisure without a large capital outlay year to year and without pressure to use it and not waste it. In rare cases, some clubs have certain rules on the number of times in a year a non-member may visit them, but our Secretariat will advise you when, or if, that might apply.

How far in advance can I make a booking?

Bookings can be made up to nine months in advance. You have hundreds of options available and may start planning as soon as your account is set up.

Are there any blackout periods?

Each club can only sell its accommodation once. Typically the high-season periods such as Christmas, New Year and Easter will be booked by their own members, more than nine months in advance, but if space is available or if they have a cancellation, the clubs are more incentivised to take a cash booking. Other than these key peak periods most properties have space available they want to fill.

What is the booking process?

We advise you to book three to nine months in advance to have the best opportunity of securing the destination of your choice. Each participating Club is providing members access to unsold or unused nights which currently runs up to 45% - meaning they have a large percentage of unsold inventory. In addition, as we have multiple destinations in each location, you have a far higher chance of success. Simply notify your Lifestyle Manager of the location and preferred destinations and they will report back quickly with availability. To secure the reservation, you will then need to provide valid credit card details and that’s it, your booking will be confirmed in minutes.

Do I need to pay in full or can I place a deposit?

All bookings must be paid in full at the time of reservation. Your personal Lifestyle Manager will tell you what’s required and confirm with you the terms and conditions associated with the booking to make sure that everything is clear, but all reservations have to be made with an immediate payment, which is non-refundable.

How do I pay for my nights?

We simply take credit card details, reconfirm your contact details such as your phone number and email address, to ensure everything is up to date and you’re good to go! As a member, it will be assumed that you’re paying the bill for your whole group, so you will be liable for any associated costs or cancellations. Any payments made in respect of properties are non-transferable to others in the portfolio if you change your mind.

Do I need travel insurance and cancellation insurance?

We urge members to protect themselves against losses due to unexpected last-minute cancellations or no-shows. We have a strict cancellation policy detailed in the members’ terms and conditions document. When a situation does arise for a member, it is always easier when they have travel insurance as the policy will typically cover their cost of stay. Options: Trip protection – Reimburses you for non-refundable prepayments in the event of last-minute cancellation. Medical expenses – Covers you in a foreign country if you need emergency care from a doctor or dentist. Medical evacuation pays for you to be evacuated by whatever means necessary and available, including a chartered plane, to receive proper emergency medical care. Sports and hazardous activities – If you will be engaging in certain activities, you will need to pay extra for a medical rider. Baggage loss – Airlines will pay you a limited amount if they lose your bags, but your luggage could be lost or stolen under other conditions as well.

What is the cancellation policy?

The Club operates a 100% cancellation policy. The reason we are able to negotiate such wonderful discounts, privileges and access for you to the properties in the portfolio, is by making payments on reservation, on a non-refundable basis.

If we have to cancel can we send someone else in our place?

Yes. In the event that you cannot make your vacation you may certainly send someone else in your place. As the member though, you will be responsible for any subsequent unpaid extras incurred by your guests at the property – for example, trips organized by local concierge that your guest family may have chosen to enjoy during their visit.

How can I join?

Membership is exclusive and by invitation. It is not openly advertised or available outside of the three following channels:

Type A: Members of any clubs within The Clubs of Eden group.

Type B: Owners (whole or fractional) of participating residence clubs and destination clubs that form part of The Eden Residence Club global portfolio.

Type C: Clients in the Club’s preferred partners programme. Only individuals who have been invited through one of these channels are eligible to apply for membership.

Any applicant outside of these channels will be declined.

Who does the membership cover and who can use it?

Membership is designed to cover a family. The Registered Owner of membership may be acquired by an individual, couple, trust or corporation. The Registered Member will comprise up to two individuals e.g. husband & wife/spouse. Membership is for life and may be passed to your children.

Can I use my membership to send family and friends without me?

Direct family members (children, parents, grandparents etc.) may utilise your membership to travel to destinations. Extended family and friends may use your membership on one occasion each, to travel without you. This rule does not apply if they are travelling with you.

What obligations does membership entail?

You can walk away at any time without any further obligation, should you ever wish to resign. There are no assessments, no capital calls or any on-going commitments on your part.

Can I sell or transfer my membership?

Club memberships cannot be sold. Type A members may transfer their membership to a family member, friends or others, as outlined in the Membership Plan. Type B members who have acquired their membership as an owner (whole or fractional) of a partner residence club can transfer their membership with the deeds of their real estate asset to a new family as outlined in the Members’ Plan document. The new family will be responsible for annual dues to continue utilising the membership.